What is Conversational AI? How it work? Conversational AI Vs Chatbot

Organisations and sales leaders see them as packing a punch in terms of improving the overall customer experience. For example, in the healthcare industry, virtual assistants can schedule appointments, provide medication reminders, and answer various health-related questions. Patients can interact with this technology through plain-English speaking or typing, saving time and reducing frustration as well as the workloads of doctors’ office staff. Some call centers also use digital assistant technology in a professional setting, taking the place of call center agents. These digital assistants can search for information and resolve customer queries quickly, allowing human employees to focus on more complex tasks.

This will help you understand what’s interesting about each AI chatbot and use it to your advantage. One way to reduce uncertainty and boost trust is to ensure people are in on the decisions AI systems make. Department of Defense, which requires that for all AI decision-making, a human must be either in the loop or on the loop.

Conversational AI Chatbot Example #2: Babylon AI-powered Symptom Checker

It could just pull up everything that’s similar to the product, or it could provide personalized recommendations based on the customer data and relationship history. The latter is more likely to make a sale and give the customer exactly what they’re looking for, whether it’s a premium service that matches their needs or a feature you know they like. The simplest example of a conversational AI is a voice assistant, such as Siri, Alexa, or Google Assistant which you may have interacted with in the past. These voice assistants provide you with the best answers in response to a human query, mimicking human-like language. For most sales organisations, higher call volumes are part of the new reality. Conversational AI, virtual assistants, and chatbots are the best AI for sales as they help resolve low-value calls and relieve harried customer-facing teams during increased call spikes.

Challenges like these prompted major players like Wells Fargo and Fidelity Investments to switch from massive call centers to a more automated approach. Already we have seen algorithms being used to detect cancerous cells, assist with surgery, and handle large amounts of patient data. Locus Robotics has a software solution with integrated conversational AI that helps warehouses and storage spaces manage and track inventory.

Luminis Health uses conversational AI to support frontline healthcare workers

This is a classic case of Conversational AI solving an everyday problem, and you can read the full story here. Presently, businesses around the world are using it mostly in the form of chatbots only. However, there still are many other forms in which different industries are deploying this technology for benefit.

Read more about https://www.metadialog.com/ here.